Smell the Onion

Tim and I buy Kleinpeter milk.  Kleinpeter is a local, family owned dairy that supplies milk to this area of the state.  The cows themselves are here in Louisiana.  The milk is *waaaaay* better than cheap wal-mart milk, or any other milk I’ve purchased except, perhaps, Promised Land milk, which is very good.  A few weeks ago, I ran out of milk, and bought an emergency gallon at the drugstore.  They didn’t carry Kleinpeter, so I got whatever they had.  I regretted it– could barely finish the stuff.  Anyway.  Last night on the way home from dinner we stopped at Target and bought a couple gallons.  The first gallon I opened didn’t expire until Sept 21 (which was fine with me because we go through milk so fast) but it tasted a little off.  So, today I sent the following email to Kleinpeter:

   	  My husband and I moved to Louisiana about two years ago, and about a year ago, we switched from 
whatever the cheapest milk we could find to Kleinpeter skim.  Last week I was out of milk and I forgot to pick
 up my gallon of Kleinpeter before I left the grocery store, so I stopped at a small drugstore on the way home. 
 All they had was another brand of milk, and I bought it thinking that one gallon of another brand of milk would 
be fine.  Holy cow!  (No pun intended).  Stuff was nasty... Anyway...It means a lot to me that I can support a 
local business who treats their animals well and doesn't use RBGH. Thanks for providing such a superior product 
that I can feel good about buying.  All that being said, I got a couple gallons at Target last night, and one of
 them just tastes...off...and not tasty.  I don't want to whine, especially since I've been so pleased with your 
product to this point, but do you have any idea what could be up?  The exp date on it is Sept. 21. and it says 
PKG by AA 8:58...    

So.  About 20 minutes later I get a call from a very apologetic employee of Kleinpeter.  He asked a few questions (which Target did I purchase the milk at, what kind was it, etc.) and then asked if he could send someone out to pick up the bad gallon and replace it.  And throw in some free Kleinpeter orange juice.  A couple of hours later, Jay showed up on my doorstep in a snappy Kleinpeter polo shirt, bearing a half gallon of OJ, and a fresh (as in within 3 days of inside a cow) gallon of millk.  He took the temperature of my refridgerator, gave me the beverages, complimented my daughter and left.

That, my friends, is good customer service.  Drink Kleinpeter.